In the latest episode of HousingWire’s Ten Minute Talks, Dan Bailey, Senior Vice President of WFG Enterprise Solutions, joins Diego Sanchez, President of HousingWire, to discuss how WFG is transforming the mortgage process through innovation, integration, and a relentless focus on the customer experience.
Bailey shared how WFG’s unified platform—spanning Valutrust Solutions, WFG Lender Services, Default Title Services, and Volly—eliminates redundancies and improves communication to take time and cost out of every transaction.
“Our focus has always been on the customer,” Bailey said. “Taking time and cost out, collaborating, and cutting out the muck in the middle. That’s what makes the process faster, better, and more consistent.”
He also explained how WFG’s DecisionPoint® technology and integration with ICE Mortgage Technology enable lenders to streamline workflows and manage multiple vendors more efficiently. Meanwhile, WFG’s Net Promoter Score (NPS) program provides real-time feedback from borrowers and clients, helping the company strengthen relationships and continuously improve service.
Looking ahead, Bailey said AI will accelerate those gains by enhancing automation, accuracy, and responsiveness.
“We’re just at the tip of the iceberg,” he said. “AI will help us deliver high-quality products faster and give our teams more time to focus on what matters most—our customers.”
Watch the full episode to learn how WFG is redefining efficiency and the customer experience across the mortgage ecosystem.
