Local operations deliver high Net Promoter ScoreSM, near-perfect service ratings, and meaningful gains in employee engagement — a testament to WFG’s Oregon roots and people-first culture
Portland, Ore. – February 10, 2026 — WFG National Title Insurance Company, a Williston Financial Group company, today announced strong 2025 performance results for WFG Oregon, underscoring both the strength of its local operations and the enduring impact of a company founded in Portland 15 years ago.
As WFG nears the end of its 15th anniversary celebration, the Oregon market, where the company was founded, continues to exemplify WFG’s commitment to exceptional customer experience, operational excellence, and a workplace culture that empowers its people to deliver their best.
In 2025, WFG Oregon achieved an overall customer satisfaction rating of 4.9/5 and a Net Promoter ScoreSM of 94 (70 and above is considered world-class), reflecting consistently high levels of trust, responsiveness, and partnership with real estate professionals across the state. These results reinforce WFG Oregon’s reputation as a reliable, collaborative, and forward-thinking partner in residential and commercial real estate transactions.
Equally significant are WFG’s enterprise employee engagement results, which reflect the culture that underpins performance in Oregon. As part of WFG’s annual survey administered by McLean & Company, WFG’s Oregon operations achieved an Employee Experience Score of 38.1, up from 32.0 in the prior survey, and 54.9 percent above the industry benchmark of 24.6 — a meaningful year-over-year gain. The survey generated a strong 74% response rate, demonstrating broad participation and confidence in leadership’s commitment to listening and continuous improvement.
Key engagement strengths that resonate deeply in the Oregon market include:
- High-performing driver scores for Inclusion (92%), Working Environment (90%), and Coworker Relationships (86%)
- 96% of employees report being proud of the work they do
- 91% say they are committed to the organization
“For WFG Oregon, these results reflect who we are at our core: a locally rooted team that genuinely cares about each other and the clients we serve,” said Noah Blanton, Division President, WFG Oregon. “Our strong NPS and customer ratings don’t happen by accident; they are the product of a collaborative culture, deep market expertise, and a shared commitment to doing right by our customers every single day.”
Blanton continued: “As we near the end of WFG’s 15-year anniversary celebration, it’s especially meaningful to see Oregon continue to shine. This is where the company began, and our performance this year shows that the same entrepreneurial spirit, service mindset, and community focus that launched WFG in Portland are still very much alive today.”
From the beginning, WFG’s Oregon roots have shaped the company’s broader culture and strategy.
“WFG was born in Portland because we believed there was a better way to serve customers and empower people in this industry,” said Patrick Stone, Chairman and Founder of Williston Financial Group. “Fifteen years later, seeing markets like Oregon deliver such strong customer and employee outcomes is incredibly gratifying. It proves that when you build a company around people — their growth, their voice, and their success — the results follow.”
Stone added, “Oregon has always been a special place for WFG, not just because it’s where we started, but because it continues to reflect the values that define our company: collaboration, integrity, innovation, and a relentless focus on doing what’s right for customers.”
WFG Oregon’s performance is part of WFG’s broader enterprise commitment to transparency, continuous improvement, and people-first leadership. Feedback from both customers and employees continues to inform investments in technology, operations, and service delivery, helping WFG take time and cost out of real estate transactions while enhancing quality and consistency.
For more information about WFG Oregon, visit https://wfgtitle.com/oregon/.
About WFG National Title Insurance Company
WFG National Title Insurance Company (WFG), a Williston Financial Group company, is a leading provider of title insurance and real estate settlement services for commercial and residential transactions nationwide. WFG is one of just six truly national title underwriters, achieving a national footprint faster than any underwriter in industry history.
Built on the principles of communication, collaboration, and coexistence, WFG delivers innovative services and technology solutions that reduce friction, improve transparency, and elevate the real estate experience for agents, lenders, and consumers. Learn more at www.wfgtitle.com.
Note: Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter ScoreSM and Net Promoter SystemSM are service marks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.
MEDIA CONTACT:
Darcy Patch
VP Marketing, Enterprise Solutions
MyHome, a Williston Financial Group company
dpatch@myhome.com
714-305-0136
