National Coverage with Personalized Service

An affiliate of national underwriter WFG National Title Insurance Company, we understand state and regional nuances. We will partner with you to ensure that your transactions are handled efficiently every time. We will adapt our systems and workflows to meet your requirements, changing the system rules and operational flow to suit your business needs. This adds up to a personalized experience that maximizes efficiency, generates cost savings, and improves your borrowers’ experience. With reporting tools that enable us to monitor our order pipeline in real time, we proactively allocate resources to areas of concern, resolving issues before they become problems and avoiding processing delays: 95% of our title research is delivered ahead of SLAs. Our service levels consistently exceed customer expectations and our average communication response time is just 17 seconds. Our Net Promoter Score (NPS) is consistently over 80 compared to a SurveyMonkey Finance Industry benchmark of less than 50. That is the top of the NPS scorecard, which qualifies WFG Lender Services as “world class.”

Know Property Title Status – Instantly

WFG Lender Services uses a proprietary new automated title status decision engine called DecisionPoint™. It projects title clearance status and requirements, including projected completion times, within seconds using only the borrower’s name and the property address. You will know almost instantly how long your title request will take to process and any curative steps needed prior to closing.